Privacy policy
Protecting Your Privacy Is Part of Our Craft
This Privacy Policy explains how birkslips collects, uses, shares, stores, and protects your personal information when you visit birkslips.com, contact our support team, or place an order with us.
Effective Date: August 17, 2026 • Last Updated: August 17, 2026
Order Essentials
Only the information necessary to process footwear orders, fulfill shipping, and provide dedicated support.
Encrypted Checkout
Card details are handled by PCI-DSS compliant payment gateways. We never store full card numbers on our servers.
We never sell personal information for financial compensation under any circumstances.
Full Transparency
Request access, updates, or deletion of your personal records anytime, free of charge.
1. Who We Are & Scope of This Policy
birkslips ("birkslips", "we", "us", or "our") operates the website birkslips.com and is the entity responsible for the personal data collected through it. This policy applies to all visitors, buyers, and users contacting our team or purchasing our footwear.
birkslips
119 E 6th St
Austin, TX 78701
United States
Email: support@birkslips.com
Phone: +1 737 487 5256
Support Hours: Mon–Fri: 9 AM–6 PM CT | Sat: 10 AM–2 PM CT
Privacy Requests: support@birkslips.com (Subject: "Privacy Request")
2. Information We Collect
We collect personal information provided directly by you, generated automatically during your store visit, or received from third-party operational partners (e.g., shipping carriers, payment processors).
Directly Provided
- First and last name
- Email address & phone number
- Shipping and billing addresses
- Order history & shoe size preferences
- Partial payment details (last four digits only)
- Customer support emails & return communications
Automatically Collected
- IP address & approximate region
- Browser, device, and operating system details
- Pages viewed, product browsing & search queries
- Cart interactions and checkout session data
- Essential cookie identifiers
From Service Partners
- Payment approvals via merchant gateways
- Package tracking updates from postal carriers
- Address verification results
- Fraud and risk assessment indicators
We do not collect sensitive information such as Social Security numbers, government IDs, biometric data, health records, or religious beliefs. Please do not submit these details through our website.
3. Why We Use Your Information
We use collected personal information solely for legitimate business operations and fulfilling your footwear orders:
Processing orders, dispatching shipments, and sending tracking numbers.
Managing size exchanges, answering product care questions, and handling returns.
Processing transactions, managing refunds, and preventing fraudulent orders.
Analyzing overall site usability, inventory needs, and sizing guidelines.
4. Cookies & Tracking Technologies
Cookies help our online store function smoothly (such as keeping items in your shopping bag while you browse). We use necessary, functional, and analytics cookies.
Managing Cookies & Privacy Signals
You can configure your browser to decline or delete cookies. Note that disabling essential cookies may prevent shopping cart functions from working. We also recognize and honor the Global Privacy Control (GPC) signal for browser-based opt-outs.
5. Data Sharing & Third Parties
We do not sell your personal data for money. Information is shared only with trusted service partners under strict confidentiality agreements to deliver your order:
- Fulfillment & Postal Carriers: To deliver packages to your physical address.
- Payment Gateways: To authorize transaction billing and refunds safely.
- Ecommerce Hosting Platform: To host and maintain store infrastructure securely.
- Legal Compliance: Only when required by law, subpoena, or to protect store security.
6. U.S. State Privacy Rights (California, Texas & Others)
Residents of California (CCPA/CPRA), Texas, and other U.S. states with comprehensive privacy legislation hold specific rights regarding their personal data:
- Right to Know & Access: Request details about the personal data we store about you.
- Right to Correct: Request updates to incorrect or outdated personal records.
- Right to Delete: Request complete removal of personal data, subject to legal retention rules.
- Non-Discrimination: Equal pricing, service, and quality whether or not you exercise your rights.
7. How to Exercise Your Privacy Rights
To submit a data inquiry, correction, or deletion request, please reach out to our team:
Send requests to:
support@birkslips.com
Subject: Privacy Request
+1 737 487 5256
119 E 6th St, Austin, TX 78701
We verify requests by matching submitted email and order history details. Verified requests receive acknowledgment within 10 business days and full responses within 45 calendar days.
Data Retention
Order records are stored for up to 7 years to meet statutory accounting and tax regulations. Support communications are retained for 3 years before routine deletion.
Data Security
We protect your information using SSL encryption across all store pages, PCI-DSS compliant checkout integrations, and strict internal access controls.
Questions regarding this policy? Contact our Austin support team anytime at support@birkslips.com or +1 737 487 5256.