Contact information
We're Here Whenever You Need Us
Whether you have a question before ordering, need help with an existing purchase, or want assistance with a return, our customer support team is ready to help.
birkslips
Footwear & Comfort Clogs Store
Visit or Write to Us
If you need to send written correspondence or have questions regarding your order, you can reach us at:
119 E 6th St
Austin, TX 78701
United States
Customer Support Hours
Our support specialists are available during the following business hours:
- Monday – Friday: 9:00 AM – 6:00 PM CT
- Saturday: 10:00 AM – 2:00 PM CT
- Sunday: Closed
Messages received outside of standard operating hours will be answered promptly on the next business day.
What Can We Help With?
Detailed product info, sizing guidelines, footbed fit advice, and availability.
Shipping updates, order modifications, tracking assistance, and delivery details.
Initiating return requests, organizing size exchanges, and refund support.
Brand partnerships, press outreach, and general business communications.
Our Response Commitment
We aim to answer every customer inquiry as quickly and carefully as possible. Most emails received during business hours receive a same-day response, and all requests receive a detailed reply within 24 business hours. Every message is handled personally by our support staff in Austin, Texas.