Contact us
We'd Love to Hear From You
Whether you need help before placing an order, have questions about an existing purchase, or need assistance with a return, our customer support team is here to help.
support@birkslips.com
The fastest way to reach us for order updates, returns, product questions, or general inquiries.
+1 737 487 5256
Speak directly with a member of our customer support team during business hours.
Within 1 Business Day
Most customer emails are answered the same day during normal business hours.
Visit or Write to Us
If you need to send correspondence, documentation, or simply want to know where we're located, you can reach us at our business address below.
119 E 6th St
Austin, TX 78701
United States
Customer Support Hours
Our support specialists are available during the following hours:
| Monday – Friday | 9:00 AM – 6:00 PM CT |
| Saturday | 10:00 AM – 2:00 PM CT |
| Sunday | Closed |
Messages received outside our business hours will be answered as soon as possible on the next business day.
How Can We Help?
Questions about order confirmation, tracking updates, shipping status, or delivery details.
Sizing recommendations, footbed fit advice, material details, colors, and availability.
Assistance with return processing, size exchanges, and refund inquiries.
Business partnerships, customer feedback, press inquiries, or general questions.
Every Message Matters
At birkslips, we believe great customer service is just as important as the comfortable footwear we offer. Every email, phone call, and inquiry is personally reviewed by a member of our support team in Austin, Texas because providing helpful, timely assistance is one of our highest priorities.
birkslips
119 E 6th St
Austin, TX 78701
United States